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Privacy policy

1. Information to the user

Taxifels S.L, hereinafter RESPONSIBLE, is responsible for the processing of the User’s personal data and informs you that these data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and the Law Organic 3/2018 of December 5 (LOPDGDD), for which the following treatment information is provided:

Data Collect:

In order to enjoy the service offered by NTAXI, we use some data about you obtained through different ways and at different times. These data are the following:

  • Data provided by drivers when registering. The data generated when users create an account is collected. These data are: name, surnames, DNI, telephone, email, bank account number, DNI photograph, Autotaxi License photograph and vehicle photograph.
  • Data used during the performance of the service: Location data.
    The app collects location when the app is running in the foreground (app open and on screen) or in the background (app open, but not on screen) of your mobile device.


During the taxi service, driver data will be shared. Specifically, the customer will know the geoposition of the vehicle, always with the aim of facilitating the identification and location of the vehicle. These data will only be available during the execution of the service and may only be used for the indicated purpose, that is, to confirm a service, the time of arrival or obtain better location data.

In the case of using the notification button, the Taxi Driver authorizes his name, license and position to be shared with the closest NTaxi Driver taxi drivers.

End of treatment: We will use your personal data for the following purposes:

  • Maintain a commercial relationship with the User. The operations planned to carry out the treatment are:
  • Remission of commercial advertising communications by email, SMS, MMS, social communities or any other electronic or physical means, present or future, that makes it possible to carry out commercial communications. These communications will be made by the
  • RESPONSIBLE and related to their products and services, or their collaborators or suppliers with whom they have reached a promotion agreement. In this case, third parties will never have access to personal data.
  • Carry out statistical or service quality studies.
  • Process requests or any type of request that is made by the user through any of the contact forms that are made available to them.
  • Ensure the proper functioning of the service. The processing of your personal data is necessary so that we can provide you with our service of obtaining taxi services. The provision of the service includes the following issues:
  • Manage the creation of your driver account. To enjoy the service, you must create an account and identify yourself as a driver.
  • Monitor your location to be able to assign you services based on your position. To do this, we need to access your location through the geopositioning systems of your mobile device.


Data conservation criteria: they will be kept as long as there is a mutual interest to maintain the end of the treatment and when it is no longer necessary for that purpose, they will be deleted with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the data. themselves.

Communication of the data: The data will not be communicated to third parties, except legal obligation.

Rights that assist the User:

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
  • Right to file a claim with the control authority (agpd.es) if you consider that the treatment does not comply with current regulations.


Contact information to exercise your rights:

TAXIFELS S.L. , Passeig Ferrocaril 335, Castelldefels and email info@taxifels.es


2. Mandatory or optional nature of the information provided by the user

The Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the registration form, expressly and freely and unequivocally accept that their data is necessary to meet their request, by the provider, the inclusion of data in the remaining fields being voluntary. The User guarantees that the personal data provided to the RESPONSIBLE is true and is responsible for communicating any changes to them.

The RESPONSIBLE informs and expressly guarantees users that their personal data will not be transferred in any case to third parties, and that whenever they make any type of transfer of personal data, the express, informed and unequivocal consent of the Users will be previously requested. All the data requested through the app are mandatory, since they are necessary for the provision of an optimal service to the User. In the event that all the data is not provided, it is not guaranteed that the information and services provided will be completely adjusted to your needs.


3. Security measures

That in accordance with the provisions of current regulations on the protection of personal data, the RESPONSIBLE is complying with all the provisions of the GDPR and LOPD regulations for the treatment of personal data of its responsibility, and manifestly with the principles described in the article 5 of the GDPR and in article 4 of the LOPD, by which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

The CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPD in order to protect the rights and freedoms of Users and has communicated the appropriate information so that they can exercise them.